Refund policy

Return & Refund Policy

Last Updated: May 10, 2026

Welcome to Aghoori.com. We value our customers and aim to provide a transparent and fair return and refund process. By purchasing products from our website, you agree to the terms mentioned below.

1. General Policy

At Aghoori.com, we operate as an online shopping platform offering a variety of products. Certain products may not be eligible for return or refund once delivered depending on their category and condition.

We request customers to carefully read product descriptions before placing an order.

2. Eligibility for Return

A return request will only be accepted in the following situations:

Wrong product delivered.
Product received in damaged condition.
Product missing from the package.
Manufacturing defect in the product.

To be eligible for a return:

The request must be made within 48 hours of delivery.
The product must be unused and in original packaging.
Proper unboxing video and images must be provided as proof.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

Used or opened items.
Customized or personalized products.
Digital products or services.
Products damaged due to customer mishandling.
Items without original packaging.

4. Refund Policy

Once your return request is approved and the product is received and inspected by our team, refunds will be processed.

Refund timelines:

UPI / Wallet / Net Banking: 3–7 business days.
Credit/Debit Card: 5–10 business days.
Original shipping charges are non-refundable.

Refunds will be credited through the original payment method used during checkout.

5. Cancellation Policy

Orders can only be cancelled before dispatch.

Once the order has been shipped, cancellation requests will not be accepted.

To cancel an order, contact us immediately through email or phone.

6. Failed or Duplicate Payments

If payment is deducted but the order is not confirmed:

The amount is generally auto-refunded by the payment gateway within 5–7 business days.
If the refund is delayed, customers may contact us with payment details.